Payment FAQ

Punt places the utmost priority on the safety, security and integrity of its systems and customer payment data. We take fraudulent chargebacks seriously. While the majority of our customers are honest, a small minority may view chargebacks as a quick solution. Please be aware that if a chargeback is determined to be fraudulent, the case may be referred to local law enforcement, potentially leading to criminal proceedings.

We thoroughly investigate all chargebacks and the individuals involved. Confident in our systems and security, we dispute all chargebacks issued against Punt. Full evidence is provided to our payment processors, the customer's card issuer, and, if necessary, law enforcement agencies, as submitting a fraudulent chargeback is a criminal offense. This may result in the individual facing criminal charges and having convictions placed on their record. Customers found to have issued fraudulent chargebacks will be reported to major credit agencies.

• Negative credit rating changes
• Inability to apply for mortgages
• Inability to apply for loans
• Inability to apply for credit cards
• Inability to open bank accounts
• Potential closing of existing bank account

To protect the integrity of our payment systems, we will immediately suspend or permanently close any customer account associated with a chargeback. This action ensures that the individual cannot access their account or create a new one that our fraud detection systems identify as linked to the original account.